Current Job Opportunities

MBNA Canada is proud to be one of Canada's Top 100 Employers for 2007 as featured in MacLean's Magazine. MBNA Canada has also been named as one of Canada's Top 10 Employers in the National Capital Region. We are looking for qualified people to fill the following positions:

Collector 1
Credit Card Analyst – Bilingual
Customer Service Associate
Customer Marketing Specialist

We thank all candidates for their interest in MBNA Canada Bank; however, only those selected for an interview will be contacted. MBNA Canada is an Equal Opportunity Employer. We currently do not have any summer student opportunities available.

Collector 1

Confident and self-motivated? Using your strong skills in communications and diplomacy, you will review delinquent and past-due accounts to make payment arrangements while maintaining strong customer relationships. Applicants must be able to convey a professional, courteous and positive attitude while working in a high-volume environment. Ability to speak both French and English (bilingual) is an asset, but is not required.

Schedule

Shifts range Monday though Thursday between the hours of 8 a.m. and 11 p.m. and Friday 8 a.m. and 9 p.m. Applicants must be available to work a minimum of 2 Saturdays per month between the hours of 8 a.m. and 7 p.m.

Salary

$29,000 per year plus 10-15% shift differential
Potential for significant monthly incentive bonus
Language Premium for tested bilingual (English and French) candidates
Industry-leading benefits program

Location

Ottawa, Ontario

To apply for this position online, email your resume to canadacareers@bankofamerica.com¹.
In the subject line of your email, please include the job title and reference source code #2237.

Credit Card Analyst – Bilingual

A Credit Card Analyst makes judgmental decisions on customer credit applications. This includes calling applicants to gain additional financial information that is needed to make a sound credit decision. He/she also investigates credit-related inquiries; achieves daily and monthly goals for volume of application decisions while maintaining departmental standards; continues to expand knowledge by seeking new opportunities to learn new functions and duties; remains flexible to the changing needs of the department; is knowledgeable in all banking regulatory and procedural requirements; adds value by selling credit insurance on new approvals; and performs miscellaneous assignments that may be given by management. This position functions in accordance with all banking compliance and regulatory acts, standards, requirements and codes of conduct (i.e., AML/Privacy/COB).

Required Qualifications

University/college degree and/or relevant work experience
1 year customer contact experience
Excellent oral and written communication skills
Excellent time management and organizational skills
Excellent analytical and problem-solving skills
Ability to adapt to change and strive in a fast-paced work environment
Demonstrated ability to maintain loan quality and productivity standards
Must be receptive to feedback and show the ability and willingness to apply it
Self-motivated and goal-oriented
Able and willing to work a flexible rotational schedule, including evenings and weekends
Proven ability to be responsive to the business needs of the department
Bilingual in French and English.

Schedule

Hours of work are scheduled Monday to Friday between 8 a.m. to 10 p.m. EST.

Salary

$31,000 CAD per year plus 10-15% shift differential for eligible associates
Potential for monthly incentive bonus
Language premium for tested bilingual (English and French) candidates
Industry-leading benefits program

Location

Ottawa, Ontario

To apply for this position online, email your resume to canadacareers@bankofamerica.com¹.
In the subject line of your email, please include the job title.

Customer Service Associate

Bank of America Customer Service Associates strive to delight our customers in every customer interaction by assisting customers on the phone, or through correspondence (faxes and emails), with questions or issues regarding their credit card accounts.

Customer Service Associates are required to market and sell multiple bank products. You must have the ability to optimize sales opportunities, while taking into consideration the customer's satisfaction and needs. While customer calls are mostly routine, our Associates must have the ability to know when to deviate from standard procedures and scripts to find an appropriate resolution for the customer.

Required Qualifications

You must possess good communication and problem-solving skills
Ability to work in a fast-paced environment and to multi-task
Ability to use a computerized system for performing customer transactions, gathering and researching information, and resolving customer issues
Some previous customer service experience is generally preferred

Schedule

Full-Time
Rotating shifts range between the hours of 7 a.m. and 1 a.m., including weekends and holidays. Applicants must be available to attend 5-6 weeks of paid training.

Salary

$29,000 ($13.94 hourly) per year plus 10-15% shift differential
Potential for significant monthly incentive bonus
Language Premium for tested bilingual (English and French) candidates
Industry-leading benefits program

Location

Ottawa, Ontario

To apply for this position online, email your resume to canadacareers@bankofamerica.com¹.
In the subject line of your email, please include the job title and reference source code #2237.

Customer Marketing Specialist

Working in our fast-paced, exciting sales environment, you will provide high-quality product promotion and sales through outbound customer calling. You will also identify and resolve any customer concerns to create a positive sales experience. Applicants must have strong communications skills, natural sales skills and the ability to work in a high-volume sales environment. Bilingualism (French and English) is preferred, but not required.

Schedule

Monday to Thursday from 2:00 pm-11:30 pm / Friday 11:00 am-5:00 pm. Applicants must be able to work one Saturday per month from 10:00 am-4:00 pm

Salary

$29,000 per year plus 10-15% shift differential
Potential for significant monthly incentive bonus
Language Premium for tested bilingual (English and French) candidates
Industry-leading benefits program for full-time workers*

Location

Ottawa, Ontario

To apply for this position online, email your resume to canadacareers@bankofamerica.com¹.
In the subject line of your email, please include the job title and reference source code #2237.

¹To protect our customers’ privacy, this MBNA Canada Careers mailbox does not respond to any customer service related emails. Our customer service department can be reached by telephone 24 hours per day at 1.800.404.1319.