Public Accountability Statement
MBNA Canada Bank (“MBNA”) is the leading provider of affinity and co-branded credit cards in Canada, the largest MasterCard credit card issuer in Canada and the country’s fourth largest credit card issuing bank. MBNA credit cards and services are endorsed by nearly 900 Canadian organizations, credit union and financial institutions, sports associations and educational institutions. Our distinction in the marketplace comes from our commitment to finding the right customers and keeping them. As part of the Bank of America family of companies, we are focused on creating opportunities for our customers, shareholders and communities.
MBNA was selected by Maclean’s magazine as one of Canada’s Top 100 Employers for 2008 and continues to be one of the National Capital Region’s Top Employers. We were honoured with the Gold award for Company of the Year by the Ottawa Chamber of Commerce.
Our associates invested over 34,000 hours of their time volunteering in our communities, creating a better environment within which we live and work. Since first opening for business in Canada in 1997, MBNA and our associates have collectively donated over $2,753,000 for United Way campaigns in Ottawa, Regina and Winnipeg.
MBNA is an affiliate of Bank of America, one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. Bank of America serves clients in more than 150 countries.
Our Public Accountability Statement highlights MBNA Canada Bank’s commitment to:
- Our customers by delighting them with quality products and services
- Our associates, each of whom deserves an opportunity to succeed, grow, and enjoy the rewards of their talent and hard work
- Our community and the environment
Complete Public Accountability Statement 2008 is also available in printable PDF format
(PDF format requires Adobe Reader)
MBNA Canada Bank, Canada's largest MasterCard issuer, is committed to providing superior customer service. What sets us apart is our commitment to finding the right customers and keeping them. We achieve this through our commitment to upholding the highest standards of corporate governance and ethical conduct in all we do. Our management processes, structures and policies help ensure compliance with laws and regulations and provide clear lines of sight for decision-making and accountability.
At MBNA, customer service is our top priority. Our highly skilled customer service specialists and our secure online account access are available 24 hours a day, 7 days a week, which means you can enjoy a wide range of products and services designed to conveniently meet your personal financial needs.
MBNA Canada Bank's community relations and donations programs continually reaffirm our longstanding commitment to assisting others. By supporting and encouraging positive community involvement and initiatives, MBNA seeks to improve the quality of life for people in communities where MBNA employees live and work.
Our programs help create opportunities for people who are disadvantaged, with funding targeted to initiatives in education, human services and health services. We encourage our associates to volunteer, and provide each employee with six hours of company time each month to volunteer with the community organization of their choice. In 2008, more than 1,100 associates participated in the Volunteer Hours program, investing over 34,000 hours in support of hundreds of non-profit and charitable organizations of their choice.
Success in any business comes from knowing one's customers. MBNA's millions of customers represent a variety of cultures and backgrounds. So do MBNA associates. We hire people who like people—which is a large part of why our products are ranked at or near the top in the industry for customer loyalty.
MBNA is absolutely committed to fairness and equal opportunity for all of our associates, each of whom deserves an opportunity to succeed, grow, and enjoy the rewards of their talent and hard work.
Our parent company, Bank of America, operates an extensive internal Learning and Leadership Development line of business which provides professional development opportunities, skill enhancement, and leadership education throughout the corporation. Our learning programs help associates value differences in all situations—not just in the workforce, but among our millions of customers.
By promoting a better understanding of differences, MBNA associates are more effective at working together and leading, as well as more effective at interacting with each customer.
At Bank of America, our environmental policies are shaped by our conviction that the health of our company is dependent on the health of communities and our society. Understanding that every part of our business has a potential impact on our environment, we commit to integrating environmental policy into our company's operations at every level.
We strive to decrease our impact on the environment by:
- Exhibiting environmental sensitivity in our core business products and services
- Implementing programs to recycle, reduce consumption, emissions and eliminate waste
We work with customers by offering products and services that minimize impacts and promote sustainable development, including online account access and paperless statements.